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Welcome to Emmy Retreat Apartments . We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://emmyretreatapartment.com), book an apartment, subscribe to our newsletter, or otherwise interact with us.
If you have any questions or concerns about our policy or our practices regarding your personal information, please contact us at emmyretreatapartments@gmail.com.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website (such as booking a stay), or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Contact Information: Name, email address, phone number, and billing address.
- Booking Information: Arrival and departure dates, special requests, number of guests, and identification details (if required upon check-in).
- Financial Information: Payment details. (Note: Currently, we accept cash, Mobile Money, and bank transfers. As we roll out online payments, payment data will be securely processed by third-party payment gateways).
- Communication Data: Information you provide when you contact us via email, phone, or website contact forms.
- Newsletter Data: Your email address if you opt-in to join our newsletter.
Automatically Collected Information: When you visit, use, or navigate our website, we automatically collect certain information. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, country, location, and information about how and when you use our website.
2. How We Use Your Information
We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
- To Fulfill and Manage Bookings: We use your information to process your reservations, manage your stay, handle payments, and provide guest support/room service.
- To Send Administrative Information: We may use your personal information to send you booking confirmations, invoices, and updates to our terms, conditions, and policies.
- To Communicate With You: To respond to your inquiries, offer support, and address any potential issues you might have regarding our apartments.
- For Marketing and Promotional Purposes: If you have opted into our newsletter, we may use your email address to send you promotional communications about special offers or updates. You can opt out of our marketing emails at any time.
- To Improve Our Website: To analyze usage trends and enhance the user experience on our site.
3. Will Your Information Be Shared With Anyone?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We do not sell, rent, or trade your personal information to third parties.
We may share your data with:
- Service Providers: Third-party vendors who perform services for us or on our behalf and require access to such information to do that work (e.g., website hosting, future payment processors, email delivery).
- Legal and Regulatory Authorities: If required by law, subpoena, or other legal processes, we may disclose your information to law enforcement or government bodies.
4. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to access or store information. This helps our website run smoothly (such as maintaining site speed optimization through tools like Seraphinite Accelerator) and allows us to understand how guests use our site. You can choose to accept or decline cookies through your browser settings.
5. How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
6. How Do We Keep Your Information Safe?
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to request access and obtain a copy of your personal information.
- The right to request rectification of inaccurate data.
- The right to request the erasure of your personal information.
- The right to opt-out of marketing communications (you can unsubscribe from our newsletter at any time by clicking the “unsubscribe” link in the emails or contacting us directly).
To exercise any of these rights, please contact us using the details provided below.
8. Updates to This Notice
We may update this privacy notice from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Effective Date” at the top of this page. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
9. Contact Us
If you have questions or comments about this policy, you may contact us via:
Emmy Retreat Apartments Blackrose Finbitnex
- Location: KK 395 St, Muyange, Kicukiro – Kigali, Rwanda
- Email: emmyretreatapartments@gmail.com
- Phone: 0788 356 571
